Thank you for shopping with us! We value your satisfaction and strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. We accept returns within 10 days** from the date of purchase. To be eligible for a return: - The item must be unused, unworn, and in its original condition. - It must be in the original packaging with all tags intact. - Handmade soaps must be unopenedand unused due to hygiene reasons. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment. Shipping fees from the initial purchase are non-refundable. If you need a different size or style for your kaftan, please contact us within 10 days of receiving your order. Exchanges are subject to availability. Handmade soaps cannot be exchanged for hygiene and safety reasons. The following items are non-returnable and non-refundable: -Opened or used handmade soaps - Custom or personalized kaftans - Gift cards - Sale or clearance items If your order arrives damaged or defective, please contact us immediately with photos of the product. We will offer a replacement or a refund, depending on availability and your preference. - Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., incorrect or defective item) - If eligible, we will provide a prepaid shipping label for returns due to our error. Refunds and exchanges will be processed within 3 business days after we receive your return. Refunds may take additional time to appear in your account, depending on your payment provider. Contact Us If you have any questions or need assistance, please reach out to our customer support team: We are here to help and ensure your experience with Kaftanz.shop is seamless and enjoyable.